FAQ'S
FAQS About The Seatown Online Pharmacy Service
General Service
Q. Would it be safe to use this service?
There is no denying the legitimacy of Seatownpharmacy. We only stock genuine British pharmaceuticals. The General Pharmaceutical Council and the Medicines and Healthcare Products Regulatory Agency monitor our operations. The GPhC and MHRA emblems may be seen at the bottom of each page, so you can easily check to make sure we’re in compliance.
Q. How can I verify the authenticity of the medication I'm receiving?
Only prescription medications from a licensed UK physician are sold here. When purchasing medication online, you should always verify that the green GPhC symbol and the MHRA logo may be seen at the bottom of the page. This ensures that you are dealing with a legitimate, registered internet shop. You should also watch out for the pharmacy’s registration number. It’s crucial to be aware of the problem of bogus drugs. Find out how to identify genuine medicines here.
Q. Do internet and conventional pharmacies affect the environment differently?
UK healthcare is one of the most wasteful public industries. Online pharmacies save gas because you don’t drive to the doctor or shop. This Irish chemistshop promotes environmental concerns and employs 100% recyclable packaging. Online pharmacies reduce high street pharmacy and NHS prescription paper waste by using paperless prescriptions. This lets us keep pricing and carbon emissions low so you may live sustainably. Our environmental policy describes Irish Chemist Shop’s efforts to improve the planet. Discover our future plans to become a carbon-neutral pharmacy.
Q. What is the minimum age requirement for using Seatownpharmacy?
Customers must be over the age of 18 to enter seatownpharmacy. This is required by law since we cannot legally offer medication to minors. Due to the fact that we are an online business, we do not meet with our clients personally. To verify your age, we may need to rapidly cross-reference your personal information with national databases like the voter registration roll. If for some reason this doesn’t work, we’ll get in contact to double-check the details and make sure there are no mistakes. Proof of age, such as a passport or driver’s license, may be required in extremely unusual circumstances.
Q. Can I request my medication because your website doesn't include it?
If you have any trouble locating a certain medication, please contact our staff by phone, email, or the “Ask a Pharmacist” feature on our website. We may not be able to provide you with the medication you require, but we can assist you in devising a plan for moving forward.
MY ACCOUNT
Q. Can I make a purchase without creating an account?
You don’t need an account to make a purchase in our guest store. Creating an account allows you to keep your billing and shipping information for faster checkout the next time you shop with us. Creating an account is simple and gives you access to information on your orders, including their status and the amount you have paid so far. You’re not need to, but we strongly advise it!
Q. How can I sign up for this service?
The “Account” tab may be found in the upper right corner. Just hit the link to register. Enter your email address and choose a password after that. When placing your first order, further details such as your name and date of birth will be requested. This data will be stored for use in future product offerings. When you check out, you’ll have the option to create an account.
Q. How can I modify my current password?
The “Account Details” section of the “My Account” page is where you’ll find the option to change your password. If you have any questions or need assistance, please contact us at the above phone number or email address.
Q. What should I do if I can't get into my account?
After repeated unsuccessful attempts (with the erroneous password or login), your account may have been locked out. Please wait 15 minutes before attempting to log in again. Then give it another shot. This will allow the computer to reboot, allowing you to try again. If you’re still experiencing difficulties after reading this, please contact us by phone or email so that we can look into it for you. Some previous purchases were made as guests since no account was ever created. If this describes you, please contact us via the provided channel, and we will create an account for you that is tied to your sales history.
Q. When I discontinue my account, what will happen?
Your order history, as well as the ability to print a proof of purchase or an invoice, will no longer be accessible to you or anyone else once your account has been closed. Neither of you will be able to access your account after it has been closed.
ORDERING
Q. Do you utilize the NHS's drug service?
We are unable to accept NHS prescriptions at this time. If you need a prescription for medicine, our staff of fully licensed UK prescribers can help you get one based on the information you provide in our health questionnaire. We’re a private service that eliminates the requirement for patients to see a doctor before getting treatment for common medical issues.
Q. May I place my purchase via phone?
You may call in your order, that’s possible. Our support staff will need to go over the health questions with you and assist you in placing an order through guest checkout for this to function. You can place an order by dialing Phone during the hours of 9 AM and 5 PM, Monday through Friday. It’s possible that you’ll need to make some Monday sales after 4:30 p.m.
Q. May I make a purchase on someone else's behalf?
Our age verification system requires the patient to provide their name, address, and medical information on the health form before placing an order for medication. The order can be shipped to a different address than the one provided, and the name that appears on the shipping label need not match the name that appears on the prescription label that is attached to the medicine box and must be the name of the person who filled out the health questionnaire. As long as the individual for whom the drug is intended has filled out the health assessment, anybody else can pay for the medicine using their own card and bank information and use someone else’s contact information.
Q. I haven't received the confirmation email, what should I do?
After placing a purchase, a confirmation email will be issued to you with a unique order number. If you make a typo, such as entering.cm instead of.com, your email may not be sent. There have been cases where email services have deleted messages because they contained medical terms. Look in the trash and the spam folder. If you haven’t received a confirmation email, please get in touch with us via phone or email.
Q. When will I receive my order?
You may occasionally receive an email informing you that your order is temporarily on hold. Several explanations come to mind for this phenomenon. The first is that you placed your order for your medication too far in advance, in which case we may need to contact you for clarification. Your health evaluation has raised concerns and queries among these medical professionals. The order you placed is missing some items. We were unable to verify your age as being more than 18. There’s a chance we’ll require further details from you, including confirmation of age. What to do next will be detailed in the email. If you have any queries or concerns, please don’t hesitate to contact us by phone or email. Ask us anything; we’re here to help.
DELIVERY
Q. How long will it be until I receive my purchase?
Delivery times are calculated based on the shipping method you choose at checkout. If you place your purchase with guaranteed next day special delivery before 3pm, it will arrive the next business day at 1pm. Delivery with Royal Mail Tracked 24 typically takes one to two business days, while some locations of the British Isles, such as the Scottish Highlands, may take longer. Shipping using Royal Mail Tracked 48 typically takes between two and three days but can take as long as five. If you buy above £30, you’ll get free upgraded shipping to Royal Mail Tracked 24. This is by far our most in-demand offering.
Q. When will my order be shipped?
After an order is placed, it is reviewed by doctors before being sent to the pharmacy to be filled and packaged. There may be a delay in the order if our prescribers have further questions or if we need to confirm that our patients are over the age of 18, in which case we will request age verification in the form of ID. If the order is placed by 3 p.m., the medication will be shipped the same day (except on weekends and bank holidays, when it will be shipped the following Monday).
Q. Does someone need to be home to accept my package?
If you select Royal Mail Sure 1pm Next Day Special Delivery at Checkout, you will only need to sign for your package upon receipt. When possible, we place medications in boxes about the size of a letterbox.
Q. Can you provide an alternative address?
You can have your medication delivered to whichever address is most convenient for you. We require, however, your actual postal address. Your home address may be required so that we may verify your age using national databases like the voter registration list. Your medication will only be shipped to the address you provide. This location need not be the same as the one you use to make payments or live in permanently; it may be your place of employment, a vacation home, the home of a friend or relative, or even the home of your significant other.
Q. How can I track the status of my shipment?
After placing a purchase, you will receive a confirmation email that includes a unique tracking number. Your e-Surgery account and the Royal Mail website both provide package tracking information. If you don’t have an account, you can still get emails with purchase updates. Keep an eye out for these, and remember to check your garbage can as well.
PAYMENTS
Q. How am I going to pay for my medicine?
When purchasing medication online, you have the option of using either a debit or credit card. To place an order, you may also give us a call.
Q. How will my purchase be shown on my bank statement?
Total Access Health Ltd. will appear as the merchant of record for your transaction. The term “Pharmacy” is conspicuously absent.
Q. Can I cancel an order and how?
If you need to cancel an order, please give us a call as soon as possible. If we haven’t already sent your order, you can get a full refund. Orders that have already been picked up by the Royal Mail cannot be canceled. Royal Mail collects our items here at the office twice daily, at 1 and 4 o’clock. Due to the personalized nature of the prescription, we cannot administer the medication to anybody else once it has been provided to you. Your local pharmacy is subject to the same regulations.
Q. Do you provide refunds?
Once an order has been dispatched, we are unable to make changes or accept returns. Since the medication was prescribed for you personally, we cannot utilize it until it has been shipped. Call or write to customer support if you have any concerns or questions, or if you no longer require your medication.
Q. What should I do in the event that the payment was deducted from my account, but I was not provided with an Order ID?
Only after our bank has received the payment from your bank will we confirm an Order ID. There may be times when the amount is debited from your account but has not yet been received by us owing to circumstances beyond our control. Please contact us at customer care email address so that we may assist you.
